98% customer satisfaction confirms competent advice and support
Internorm distribution partners will offer you all-around support with window and door purchases. This ranges from professional advice to clean installations and perfect after-sales service. We have created the Internorm Customer Care Program so that you are happy about the service of our partners. It has been introduced more than 10 years ago and has been proven successful with over 100,000 successfully conducted interviews.
All Internorm partners who fulfil this program are awarded [1st] window partners. They fulfil 10 given standards after which they are regularly trained and certified by an independent institute. This is the only way to ensure constant high performance levels working together with these top qualified partners. Because we are only satisfied once you are happy!
The 10 Internorm Customer Care Standards
1.We will ensure that you can reach us conveniently and that we can arrange a suitable appointment.
2.You will receive a good overview of our products in our showroom in a pleasant atmosphere.
3.We will take you seriously as customer, will always be polite and considerate and will attend to your individual needs.
4.Competent advice on all products and services makes the decision easier for you. Additionally, we can offer you useful accessories.
5.The quote will be submitted on time and will correspond exactly to all agreements made during the advisory talk.
6.The quote will be clearly presented and we will work through it together with you and answer any possible questions.
7.The ordered products will be delivered and expertly installed on time and complete and in an immaculate condition.
8.All work will be done in a careful manner, clean and properly and will be carried out by a reliable and competent installation team.
9.We will contact you within due course after installation to ensure that you are happy with the products and service.
10.We will react straight away and in a helpful manner to your questions and concerns.
Expertly trained and qualified installation team
The quality of our products is only as good as their installation.
Only by combining best windows and doors with professional installation and service, the result is extreme longevity, high weather resistance and functioning security, continuous living comfort and long-lasting warranties.
Therefore, we count on a qualified installation team which is certified and continuously trained by a competent trainer team.
[1st] window partners not only support you in your choice of products, but especially through their professional service.
Extra large windows can be fitted almost anywhere with suitable transport aids and a crane. The high competence of our distribution partners fulfils all individual architectural wishes and ensures security for you so that all your design ideas and desires for an open, free living can be realised perfectly.